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Frequently asked questions
Here’s what you need to know about Voicicon, based on the questions we get asked the most.
Prices & Plans
Yes, you are able to subscribe to our free plan and receive credits at no cost.
You can request a refund if you are unhappy with our service within 15 days of your initial payment. It will be processed within one business day. No hard feelings, no questions asked. Click on the following link to read our 15 day money back guarantee.
A top-up means adding money to your account so you have enough balance to cover any upcoming payments. So, you don't have to worry about running short on credit! In addition, Top-Ups let you purchase characters or minutes for text-to-speech conversion without changing your current plan.
Referral bonuses let you earn credits without spending a dime. Referring people to our paid plans will get you these credits. After the paid subscription is verified, you will receive the bonus credits.
All payments are processed securely over HTTPS, and your card information never touches our servers, meaning we don't have access to your payment information. Instead, a third-party credit card processor (Paypal or Stripe) does all payment processing. All details are sent over SSL. SSL uses the RSA algorithm https://en.wikipedia.org/wiki/RSA_(cryptosystem), an asymmetric encryption technology.
You can use voiceovers created by Voicicon for commercial purposes with the paid subscription plan. Google, Microsoft, Amazon, and IBM all grant ownership to sound recording copyrights to users of the application as long as they pay for the conversion. The text must be your original text, created by you, or used legally by the user. The term "My original text" refers to the text you created. It means you own the copyright to the text and can only authorize a derivative work (such as a synthesized recording). You also own the copyright to the recordings. However, that right must be governed by the fact that you "created" it, which means you have some creativity.
You have the option to cancel your subscription at any moment. However, you can still use your plan until the end of your billing period. Keep in mind that you will be transferred to a free program once your paid plan is expired. All premium plan features will no longer be available.
Any time you wish, you can upgrade or downgrade any plan. Select the payment plan that you want to change to, and the payment will be automatically prorated.
You can either reach us via our 'Contact Us’ form, send an email at email@example.com or create a support ticket from your Voicicon's dashboard if you have any questions or concerns about Voicicon services. We will respond within 24 business hours.
We accept PayPal, Stripe and all major credit cards.
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